Privacy Policy

PeerLoom ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we handle your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (peerloom.online) and platform.

By accessing or using PeerLoom, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: Name, email address, and password when you create an account
• Usage Data: Information about how you interact with PeerLoom, including features you use and time spent
• Device Information: Browser type, IP address, device type, and operating system for security and optimization

2. How We Use Information

We use the information we collect for various purposes:

• To provide, maintain, and improve the PeerLoom platform
• To personalize your experience and content recommendations
• To secure user accounts and prevent fraudulent activities
• To communicate important updates, security alerts, and support messages
• To analyze usage patterns and optimize our services

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share limited information with:

• Service Providers: Trusted partners who assist with hosting, security, analytics, and customer support
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party providers are contractually obligated to protect your information and use it only for the services they provide to us.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL encryption for all data transmissions
• Regular security assessments and updates
• Access controls and authentication protocols
• Secure data storage with limited access

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have control over your personal information:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated data
• Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information below.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

Media & File Sharing

PeerLoom allows you to upload and share images, videos, and audio messages directly within chats. When you share media, the files are securely transmitted, stored temporarily on our servers, and processed solely to deliver them to your intended recipients and to enable real‑time communication. Media you share is encrypted in transit and stored only as long as necessary to provide the messaging functionality. You retain control over your shared files, and you may delete them at any time through the chat interface.

User-Generated Content

As a PeerLoom user, you may create, post, or transmit messages, images, videos, audio recordings, and other content ("User-Generated Content"). You are solely responsible for the content you share and for ensuring it complies with applicable laws and our Terms of Service. PeerLoom does not claim ownership over your content, but by sharing it on our platform you grant us a limited license to store, display, and deliver it for the purpose of providing our services. We reserve the right to remove any content that violates our policies or legal requirements.

AI Feature: PeerPal Assistant

PeerLoom includes an AI‑powered feature called PeerPal. When you interact with PeerPal inside chats, the assistant processes your input (text, and in some cases message context) to generate helpful, conversational responses. This processing occurs in real time and is used only to provide the AI chat functionality. PeerPal does not use your conversations for any purpose other than responding to your current query, and it does not build personal profiles outside the active chat session. No voice or image data is used by PeerPal without your explicit interaction.

Data Retention

We retain your personal information and user‑generated content only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account data is kept while your account is active; you may request account deletion at any time. Upon deletion, we will remove or anonymize your information within 30 days, except where we are required to retain certain data for legal, security, or fraud prevention reasons. You can request data deletion by contacting us or using in‑app account settings.

Permissions We Use

PeerLoom requests certain device permissions to enable core features. Each permission is used only for the specific functionality described below and with your explicit consent:

• Camera: Used only when you actively capture a photo or video for sending in chats or for updating your profile picture. The camera is never accessed without your direct action.
• Microphone: Used exclusively when you record voice messages within chats. Audio recording begins only after you press and hold the voice message button, and it stops immediately when you release or cancel.
• Media (Images, Video, Audio): Access to your device’s photo library and file storage is used solely to select and share media in conversations or to save shared media to your device when you explicitly choose to download it. We never scan or collect media outside of your direct sharing actions.
• Notifications: Used to send you real‑time alerts about new messages, chat invites, and important account updates. You can manage notification preferences in your device settings or within the app at any time.

All permissions are requested at runtime, and you can revoke any permission at any time via your device settings. Revoking permissions may limit certain features but will not affect your account data.