1. Acceptance of terms
These Terms of Service ("Terms") govern your access to and use of Peerloom, operated by Peerloom Technologies Limited ("Peerloom", "we", "us", "our"). By creating an account or using any part of the platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use Peerloom.
2. Eligibility & accounts
Peerloom is intended for students, lecturers, and staff affiliated with a tertiary or higher-education institution. You must provide accurate information when creating your account, including your correct role (student or lecturer) and institution, and you're responsible for keeping your login credentials secure.
You're responsible for all activity that happens under your account. If you believe your account has been compromised, contact us immediately at peerloomonline@gmail.com.
3. Acceptable use
When using Peerloom, you agree not to:
- Impersonate another person, institution, or misrepresent your role or affiliation.
- Upload or share content that is unlawful, harassing, defamatory, or infringes someone else's rights.
- Interfere with the platform's normal operation, including through scripts, bots, or attempts to bypass security controls.
- Use Peerloom to distribute malware, spam, or unsolicited commercial content.
We reserve the right to remove content or restrict accounts that violate these standards.
4. Quizzes & academic integrity
Lecturers may create quizzes with configurable time limits, attempt limits, and deadlines. While a quiz is in progress, Peerloom records a limited set of integrity signals — tab switches, copy actions, and paste actions — as described in our Privacy Policy. These signals are visible to the lecturer who owns the quiz and are intended to support, not replace, that lecturer's own academic integrity judgment.
Students agree to complete quizzes honestly and in accordance with the academic integrity policies of their own institution. Peerloom is a tool that surfaces information to lecturers — decisions about grading, discipline, or academic consequences are made by the lecturer and institution, not by Peerloom.
5. Content & ownership
You retain ownership of the content you create or upload to Peerloom — messages, quiz questions, resources, and announcements. By posting content, you grant Peerloom a limited license to host, store, and display that content as needed to operate the platform (for example, showing your message to other members of your group).
You're responsible for having the necessary rights to any material you upload as a resource, and for not infringing third-party copyright or intellectual property.
6. PeerPal AI
PeerPal AI is an assistant built into Peerloom to help with studying, explanations, and exam preparation. Responses from PeerPal AI are generated automatically and may occasionally be incomplete or inaccurate. You should verify important academic information independently and use your own judgment before relying on it for graded work.
7. Groups & lecturer responsibilities
Lecturers who create and manage groups are responsible for the accuracy of the quizzes, announcements, and resources they publish, and for managing membership appropriately. Students who join a group are expected to follow the norms and instructions set by that group's lecturer, in addition to these Terms.
8. Membership & billing
Peerloom's core features — creating an account, browsing Campus Discovery, reading group conversations, academic resources and announcements, Skrolz, and connections — remain free to use. A PeerLoom Membership is required to participate in a group: sending messages, taking and submitting quizzes, and joining live classes.
8.1 Student pricing
A student membership costs GHS 6.00 per month, billed monthly, or GHS 69.84 per year if billed annually (a 3% discount against twelve monthly payments). These prices are set and enforced on our servers — no page or button on Peerloom can submit a different amount, and we never charge an amount the server has not independently calculated and verified.
8.2 Verified lecturers
A verified lecturer receives 12 months of full, free lecturer access from the date their lecturer status is verified — not a limited trial. No payment is requested or collected during this period. We'll remind you by in-app notification 30 days and 7 days before your free access ends, and again when it ends.
After the free year, continuing to use full lecturer teaching tools (Quiz Builder, Live Classes, Resources, Announcements, and Integrity Logs) requires a paid lecturer membership, billed at the same rate as a student membership: GHS 6.00/month or GHS 69.84/year. Course Groups you've created, and content you've already published — quizzes, resources, announcements, and group conversations — remain intact and accessible whether or not you renew; the membership requirement applies to creating or publishing new content and to the actions listed in 8.3, not to anything that already exists.
8.3 What an inactive membership restricts
If a student or lecturer membership lapses or was never activated, you can still sign in, browse your groups and institution, and read existing conversations, quizzes, resources, and announcements. What's restricted is active participation: sending group messages, starting or submitting a quiz attempt, joining a live class, and — for lecturers — creating or publishing new quizzes, resources, and announcements. These restrictions are enforced on our servers, not only in the app you're using, so they can't be bypassed by modifying the app, your browser's local storage, or the URL.
8.4 Payment processing & billing
Payments are processed by a third-party payment provider; Peerloom does not receive or store your full card number. A subscription only becomes active once that provider confirms payment was successfully made — we never activate a membership, or claim a payment succeeded, before that confirmation arrives, and we never charge your payment method on a recurring basis without your prior authorization through that provider's checkout flow. If a renewal payment fails, your membership is marked inactive rather than retried indefinitely without telling you, and you'll see this reflected in the app.
You can view your current plan, billing interval, current billing period, next renewal date, and full payment history at any time from your Membership page in the app. We retain your payment history as part of your account records; we do not delete past transaction records when a subscription ends.
As of the date of these Terms, Peerloom's payment integration is being finalized and card payments are not yet being accepted; the membership page will clearly show this, and nothing is charged while it does.
8.5 Cancellation & refunds
You may cancel a recurring membership at any time; cancellation takes effect at the end of the billing period you've already paid for, and you keep full access until then. We do not provide partial refunds for the unused portion of a billing period you've already paid for, except where required by applicable law or at our discretion in cases of a billing error on our part. If we introduce or change pricing for existing members, we'll communicate that clearly in advance, and any such change will apply from your next billing cycle, not retroactively.
9. Feedback
If you send us feedback, suggestions, or ideas about Peerloom, you agree that we may use them to improve the platform without any obligation to compensate you, and without treating them as your confidential information.
10. Copyright complaints
If you believe content on Peerloom infringes your copyright, contact us at peerloomonline@gmail.com with a description of the work, its location on the platform, and your contact information. We'll review and take appropriate action, which may include removing the content and, where warranted, restricting the responsible account.
11. Availability & changes to the service
We work to keep Peerloom available and reliable, but we don't guarantee uninterrupted access. We may add, change, or remove features over time as the platform evolves, and we'll aim to communicate significant changes that affect how you use the platform.
12. Suspension & termination
We may suspend or terminate an account that violates these Terms, poses a security risk, or is used in a way that harms other users or the platform. You may stop using Peerloom and request deletion of your account at any time by contacting us.
13. Disclaimers
Peerloom is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties of any kind, express or implied, including fitness for a particular purpose, regarding the platform's operation, quiz results, or AI-generated content.
14. Limitation of liability
To the fullest extent permitted by applicable law, Peerloom Technologies Limited will not be liable for indirect, incidental, or consequential damages arising from your use of the platform, including academic outcomes resulting from quiz results, grading decisions, or reliance on AI-generated content.
15. Governing law
These Terms are governed by the laws applicable to Peerloom Technologies Limited's place of incorporation, without regard to conflict-of-law principles, unless a different governing law is required by the mandatory consumer protection laws of your jurisdiction.
16. General provisions
Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.
Entire agreement. These Terms, together with our Privacy Policy, make up the entire agreement between you and Peerloom Technologies Limited regarding use of the platform, superseding any prior understandings on the same subject.
No waiver. Our failure to enforce a provision of these Terms is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
17. Changes to these terms
We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you directly. Continuing to use Peerloom after changes take effect means you accept the revised Terms.
18. Contact us
Questions about these Terms? Reach us at peerloomonline@gmail.com.